Windster WS38U30SS Operations Manual download pdf (Page 27)

Defective Products:

All products will be inspected, tested, and carefully packed by the manufacturer

before shipping to customers. Products that are damaged during transit can only be

exchanged for the same product, under the condition that the customer must get a

RMA (Return Merchandise Authorization) from Windster. When products are

received defective, you must notify us within the 3 business days of receiving the

package. Replacement products are only shipped when the RMA is issued. NO

EXCEPTIONS.

Return Policy

Windster offers only the best and highest quality products. If you are not satisfied

with your purchase, please contact us within 3 business days of product arrival to

obtain a Return Merchandise Authorization (RMA). Returns sent without a RMA will

not be accepted. There will be a 25% re-stocking fee for every returned items.

Shipping fee will also be deducted from the original purchase price. When returning a

package, please include a copy of your purchase receipt. Use the original shipping

box and packing materials and completely remove or cover the original shipping label.

Make sure that products are in brand new condition, uninstalled, un-drilled, and

contain everything that came with the package as when you first received it. If any

parts or manuals are missing, we have the right not to accept the return.

We suggest that you use a traceable and reputable carrier of your choice to ship your

return. Your credit or refund will be processed within 10-14 business days from the

date we receive your return.

5101CommerceDr.BaldwinPark,CA91706TOLLFREE:1-877-350-5215FAX:626-962-8669

Website: Email:www.windsterhood.com support@windsterhood.com

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Windster WS38U30SS Operations Manual Page 27